Supply and demand

We believe close relationships with its high-quality brand suppliers, an ambitious management team and clear environmental, social and governance (ESG) commitments combine to ensure UK-based Watches of Switzerland (WOS) ticks along impressively.

The company operates in a relatively stable market where demand far outstrips supply. The average waiting list for the Rolex, Patek Philippe, Cartier and Breitling masterpieces it sells is often measured in years. Luxury watches never go out of fashion and, despite their hefty price tags, demand is largely immune from dips in economic prosperity.

Watches of Switzerland nurtures close relationships with leading watch brands.
The success of WOS has been built by chief executive officer (CEO) Brian Duffy and his management team as painstakingly as Swiss watchmakers craft the timepieces that the company sells. WOS nurtures close relationships with leading watch brands and demonstrates its commitment to these relationships through the customer service it offers to watch owners. In fact, WOS is an authorised dealer for more Swiss brands than any other retailer in the UK. Its 2,000-strong workforce is based at stores, warehouses and offices in the UK and US. The company is now expanding further into Europe and into selling branded jewellery.

Trusted partner

The prestige reputation of luxury-watch brands is maintained by ensuring only high-quality retail outlets are authorised to stock the company's products. It’s a retail world where ‘discount war’ is not part of the vocabulary. Such is the level of trust in WOS, major brand owners are confident in allowing the company to brand stores in their names. Also, WOS invests extensively in employee training and marketing so quality of service is maintained at the high levels expected by brand manufacturers.

As a trusted partner, WOS secures better stock allocations than its competitors, which helps its long-term planning and avoids the supply and demand uncertainties that some retailers face. The luxury-watch companies are happy to favour WOS because they know their products will receive high visibility in stores that attract the ‘right’ types of client. Additionally, WOS markets their products favourably and doesn’t discount them.

Being a successful retailer of high-end products also puts WOS in a good position when negotiating with property landlords in its store-rollout programme. This enables the company to locate in high-footfall retail areas.

Leadership quality

We first invested in the company in 2021, impressed by the quality of the management team and clear evidence of its leadership succession planning. They have displayed both operational talent and strong investor communications. That means we can regularly discuss with the team the challenges they face, such as the evolution of smartwatches and how they plan to continue building the business.

A clear sign of the company’s strong succession planning came in April 2022, when Mr Duffy promoted David Hurley from vice president of its US division to president of that division and also deputy CEO of the group.

ESG commitment

The company scrutinises its supply chain to ensure there is sustainability and transparency. Luxury goods like expensive watches fit the circular economy model well, and the pre-owned market is buoyant. As a result, coveted and long-lasting timepieces avoid the ‘make, use, dispose’ pattern familiar across much of the retail sector. Instead, each watch’s extended lifespan reduces the need to constantly replenish product ranges. This eases the depletion of the planet’s raw-material sources and cuts down the ‘carbon miles’ required for their production and distribution.

We are also impressed by the company’s environmental action plan, which aims for year-on-year reductions in energy, fuel and water consumption, as well as minimising waste, especially in packaging, and recycling more materials. As a store-oriented retailer (although it is also expanding its e-commerce business), WOS has achieved significant energy savings with in-store lighting by switching to LED spotlights.

Final thoughts…

We feel that WOS's commitment to address its environmental impact is an important position not always found in the retail sector, where the dash for short-term profit often dominates. Participation in the circular economy, thanks to the high-value nature of the products it sells, is a clear ESG message for the company’s employees, watch-brand owners and stakeholders.

We believe the market for luxury watches will continue as demand from consumers with high disposable income is maintained, regardless of economic uncertainties or rising costs of living. The expansion of WOS into Europe and branded jewellery products should create a positive outlook for the company.

Companies are selected for illustrative purposes only to demonstrate the investment management style described herein and not as an investment recommendation or indication of future performance. Past performance is not a guide to future results.

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